Refunds
Once an item is returned, your refund and the way your refund is issued will vary depending on the condition of the item and the overall age of the order. Your refund will be issued minus whatever fees were specified by your customer support representative upon receiving your RMA# and return information. Cancellations will be refunded in full unless noted otherwise.
Note: It may take between 3-5 business days before your return is received, inspected, and processed.
How Refunds are Issued:
Refunds will be issued to which ever method used to pay. Import Image Racing will not refund an account we do not have on file or any other separate accounts.
• Refunds issued by Credit Card take 3-5 business days to show on the customers end.
• Refunds by PayPal take 1-2 business days to show on the customers end.
• Refunds by Gift Card take 1-2 business days to activate.
Partial Refunds and Restocking Fees:
As specified in our Returns Policy the customer will be responsible for all shipping fees on a return. All returns are subject to a restocking fee, please make sure to ask your customer support rep. about the restocking fee for your return. Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to an Import Image Racing error will be charged a full restocking fee of 15%.
Returns
Any returns for an exchange or refund will be allowed within 30 days from the receipt of your order and must be authorized prior to shipping with an RMA Number (Return Merchandise Authorization). To receive your return instructions and RMA# please email support@importimageracing.com and we will get back to you asap! Once you receive your return instructions please ship out the item at your earliest convenience and provide the tracking number to your customer service rep. The customer will be responsible for all shipping fees. Before shipping your product back please make sure you package it up exactly how you received it and in all of its original packaging. All items must be in brand new and resalable condition. Once the item is received it will be inspected and a credit will be issued accordingly. All returns are subject to a 15% restocking fee. Any returns received without an RMA# will be denied.
NO RETURNS:
• Items not purchase from IIR
• Clearance Items
• Open Items
• Used or Installed Items
• Special Order Items
• Incomplete Items
• Items with Incomplete or Damaged packaging
• Engine Internals
• Electronics
